Shipping policy

Free shipping applies to signs at the prices posted on our website. If you customize a sign so that its size or weight puts it into the freight category, additional shipping charges may apply. If an additional charge is required, we will tell you before you purchase — never after.

Please open and inspect your package when it arrives. If you see dents, punctures or crushing on the box, photograph it before unpacking and tell us right away. Photographs of the damaged packaging are the single most useful thing for a carrier claim, and they help us help you. Do not throw the box and packaging away. The carrier will want pictures of the packing materials if a claim is submitted.

If your sign arrives damaged, tell us. We will look at what happened, deal with the carrier ourselves, and if the sign was genuinely damaged in transit we will make you a new one.

If your package does not arrive, tell us. We will open a lost-package investigation with the carrier on your behalf. If the sign is genuinely lost — which is rare — we will make you a new one.

Please report any damage or non-delivery promptly. Carriers impose their own deadlines on claims, and a late report can leave us unable to pursue one.